Delivery and Return Policy

Petnership B.V.

Delivery Policy

Shipping Information

We are committed to delivering your orders promptly and efficiently. Our webshop operates globally, with our primary base in the Netherlands. We offer various shipping options to cater to your needs, whether standard or express delivery.

·         Processing Time: Orders are processed within 1-2 business days.

·         Shipping Time:

·         Netherlands: 1-3 business days

·         Europe: 3-7 business days

·         International: 7-14 business days

Shipping Costs: Shipping costs are calculated at checkout based on the destination and the weight of the package.

Order Tracking

Once your order has been dispatched, you will receive a confirmation email with a tracking number. You can use this number to track your order on our shipping partners’ websites.

Delivery Issues

If you experience any issues with your delivery, please contact our customer service team at info@petnership.com. Please include your order number and a detailed description of the problem.

Return Policy

General Return Conditions

We want you to be completely satisfied with your purchase. If you are not satisfied, you can return the item(s) within 14 days of receipt under the following conditions:

·         Items must be in their original condition, unused, and with all original packaging and labels intact.

·         Returns must include the original receipt or proof of purchase.

·         Some items are non-returnable due to hygiene reasons (e.g., underwear, swimwear) unless faulty.

How to Return an Item

To return an item, please follow these steps:

1.      Contact our customer service team at info@petnership.com to initiate the return process. Please provide your order number and the reason for the return.

2.      We will provide you with a return authorization number and the return address.

3.      Pack the item securely, including the authorization number and a copy of the original receipt.

4.      Ship the item(s) back to us using a trackable shipping method. The customer is responsible for return shipping costs unless the item is faulty or incorrect.

Refunds

Once we receive your returned item(s), we will inspect them and process your refund within 14 days. Refunds will be issued to the original payment method used for the purchase. You will receive an email notification once your refund has been processed.

Exchanges

If you would like to exchange an item, please follow the return process and place a new order for the desired item(s).

Legal Compliance

Dutch and European Union Legislation

Our delivery and return policies comply with the Dutch Civil Code and the European Union Consumer Rights Directive (2011/83/EU). Key points include:

·         Right of Withdrawal: Consumers have the right to withdraw from the purchase within 14 days without giving any reason.

·         Refund Timing: Refunds are processed within 14 days of receiving the returned goods.

·         Non-returnable Items: Certain items, such as perishable goods and personalized products, are non-returnable unless faulty.

Customer Support

For any questions or concerns regarding your delivery or return, please contact our customer support team at info@petnership.com. We are here to assist you and ensure your shopping experience is satisfactory.

Thank you for choosing Petnership!

Petnership B.V.