Privacy Policy

This Privacy Policy explains how Petnership (the 'Site', 'we', 'us', or 'our') collects, uses, and shares your personal data when you visit, use, or make a purchase on petnership.com (the 'Site'), or otherwise interact with us regarding the Site (collectively, the 'Services'). For the purposes of this Privacy Policy, 'you' and 'your' refer to you as a user of the Services, whether you are a customer, website visitor, or another person from whom we have collected information under this Privacy Policy.

Please read this Privacy Policy carefully.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the updated Privacy Policy on the Site, update the "Last Updated" date, and take any other steps required by applicable law.

How We Collect and Use Your Personal Data

To provide the Services, we collect personal information about you from various sources, as outlined below. The information we collect and use depends on your interactions with us.

In addition to the specific uses set out below, we may use the information we collect about you to communicate with you, provide or improve the Services, comply with applicable legal obligations, enforce applicable terms of service, and protect or defend the Services, our rights, and the rights of our users or others.

Types of Personal Data We Collect

The types of personal data we obtain about you depend on your interactions with our Site and use of our Services. When we use the term 'personal data,' we mean data that identifies, relates to, describes, or can be associated with you. The following sections describe the categories and specific types of personal data we collect.

Information We Collect Directly From You

Information you provide directly through our Services may include:

  • Contact information, including your name, address, phone number, and email address.
  • Order details, including your name, billing address, delivery address, payment confirmation, email address, and phone number.
  • Account details, including your username, password, security questions, and other information used for account security.
  • Customer support information, including the information you wish to include in communications with us, such as when you send a message through the Services.

For certain features of the Services, you may need to provide us with certain information about yourself. You may choose not to provide this information, but in that case, you may not be able to use or access these features.

Information We Collect About Your Usage

We may also automatically collect certain information about your interactions with the Services ('Usage Data'). This may include using cookies, pixels, and similar technologies ("Cookies"). Usage Data may include information about how you visit and use our Site and your account, including device information, browser information, information about your network connection, your IP address, and other information about your interactions with the Services.

Information We Obtain From Third Parties

Finally, we may obtain information about you from third parties, including vendors and service providers who may collect information on our behalf, such as:

  • Companies that support our Site and Services, such as Shopify.
  • Our payment processors, who collect payment information (such as bank account, credit card, or debit card details, billing address) to process your payment, fulfill your orders, and deliver the products or services you request, so that we can fulfill the agreement we have with you.
  • When you visit our Site, open or click on emails we send, or interact with our Services or ads, we or third parties we work with may automatically collect certain information using online tracking technologies, such as pixels, web beacons, software development kits, third-party libraries, and cookies.

All information we obtain from third parties is treated in accordance with this Privacy Policy. See also the section below, 'Third-Party Websites and Links.'

How We Use Your Personal Data

  • Delivery of Products and Services: We use your personal data to provide the Services to you according to the agreement we have with you, including processing your payments, fulfilling your orders, sending notifications related to your account, purchases, returns, exchanges, or other transactions, creating, maintaining, and otherwise managing your account, arranging shipping, facilitating returns and exchanges, and other features and functionalities related to your account. We may also improve your shopping experience by allowing Shopify to match your account with other Shopify services you may wish to use. In this case, Shopify processes your data as outlined in the Privacy Policy and Consumer Privacy Policy.
  • Marketing and Advertising: We may use your personal data for marketing and promotional purposes, such as sending marketing, advertising, and promotional communications via email, SMS, or mail, and showing you ads for products or services. This may involve using your personal data to better tailor the Services and ads on our Site and other websites. If you are an EEA resident, the legal basis for these data processing activities is our legitimate interest in selling our products, under Art. 6 (1)(f) GDPR.
  • Security and Fraud Prevention: We use your personal data to detect, investigate, or take action on potential fraudulent, illegal, or malicious activities. If you choose to use the Services and register an account, you are responsible for keeping your account login credentials secure. We strongly advise you to not share your username, password, or other access details with anyone. If you believe your account has been hacked, please contact us immediately. If you are an EEA resident, the legal basis for these data processing activities is our legitimate interest in keeping our website safe for you and other customers, under Art. 6 (1)(f) GDPR.
  • Communication and Service Improvement: We use your personal data to provide customer support and improve our Services. This is in our legitimate interest to communicate with you, provide effective services, and maintain our business relationship with you under Art. 6 (1)(f) GDPR.

Cookies

Like many other websites, we use cookies on our Site. Specific information about the cookies we use in connection with supporting our store with Shopify is available at https://www.shopify.com/legal/cookies. We use cookies to support and improve our Site and Services (including remembering your actions and preferences), to perform analytics, and gain better insights into user interactions with the Services (in our legitimate interest to manage, improve, and optimize the Services). We may also allow third parties and service providers to use cookies on our Site to better tailor services, products, and advertising on our Site and other websites.

Most browsers automatically accept cookies by default, but you can adjust your browser settings to delete or refuse cookies. Keep in mind that deleting or blocking cookies may negatively impact your user experience and may cause some Services, including certain features and general functionality, not to work properly or become unavailable. Additionally, blocking cookies may not fully prevent us from sharing information with third parties, such as our advertising partners.

How We Disclose Personal Data

In certain circumstances, we may disclose your personal data to third parties for contract performance, legitimate purposes, and other reasons under this Privacy Policy. Such circumstances may include:

  • To vendors or other third parties who perform services on our behalf (such as IT management, payment processing, data analysis, customer support, cloud storage, fulfillment, and shipping).
  • To business and marketing partners to provide services and show you ads. Our business and marketing partners will use your data in accordance with their own privacy statements.
  • When you direct us, request us, or otherwise consent to sharing certain data with third parties, such as to deliver products to you or through your use of social media widgets or login integrations, with your consent.
  • To our affiliates or within our corporate group, in our legitimate interest to run a successful business.
  • In connection with a business transaction, such as a merger or bankruptcy, to comply with applicable legal obligations (including responding to subpoenas, search warrants, and similar requests), to enforce applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.

We disclose the following categories of personal data and sensitive personal data about users for the purposes outlined in "How We Collect and Use Your Personal Data" and "How We Disclose Personal Data":

  • Categories of Data: Identification data such as basic contact information and certain order and account information; Commercial information such as information about orders, shopping, and customer support; Internet or other similar network activity, such as usage data; Geolocation data such as locations determined by an IP address or other technical measures.
  • Recipients of Categories: Suppliers and third parties providing services on our behalf (such as internet providers, payment processors, fulfillment partners, customer support partners, and data analysis providers); Business and marketing partners; Affiliates.

We do not use or disclose sensitive personal data without your consent or for the purpose of profiling you.

Third-Party Websites and Links

Our Site may contain links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated with or operated by us, it's important to read their privacy and security policies and other terms. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of the information on those sites. Information you provide on public or semi-public locations, including information you share on third-party social networking sites, may also be visible to other users of the Services and/or third-party platform users, without limitation as to its use by us or third parties. The inclusion of such links on our Site does not imply endorsement of the content on such platforms or their owners or operators, except as stated in the Services.

Children’s Data

The Services are not intended for use by children, and we do not knowingly collect personal data about children. If you are a parent or guardian of a child who has provided us with personal data, please contact us using the information below to request its deletion.

As of the effective date of this Privacy Policy, we are not actually aware that we share or sell personal data of individuals under the age of 16 (as defined in applicable legislation).

Data Security and Retention

Please note that no security measure is perfect or impenetrable, and we cannot guarantee 'perfect security.' Additionally, data you send to us may not be secure during transmission. We recommend not using insecure channels to communicate sensitive or confidential information to us.

How long we retain your personal data depends on several factors, such as whether we need the data to maintain your account, provide the Services, comply with legal obligations, resolve disputes, or comply with other applicable contracts and policies.

Your Rights

Depending on where you live, you may have some or all of the following rights concerning your personal data. These rights are not absolute and may apply only under certain circumstances, and in some cases, we may deny your request as legally permitted.

  • Right to Access/Know: You may have the right to request access to the personal data we hold about you, including details about how we use and share your data.
  • Right to Delete: You may have the right to request that we delete the personal data we hold about you.
  • Right to Rectification: You may have the right to request that we correct any inaccurate personal data we hold about you.
  • Right to Data Portability: Under certain circumstances and with certain exceptions, you may have the right to receive a copy of the personal data we hold about you and request that we transfer it to a third party.
  • Right to Opt-Out of Sale, Sharing, or Targeted Advertising: You may have the right to request that we not 'sell' or 'share' your personal data, or to opt-out of the processing of your personal data for purposes considered 'targeted advertising,' as defined under applicable privacy law. Please note that if you visit our Site with the Global Privacy Control opt-out preference signal enabled, we will automatically treat it, depending on your location, as a request to opt-out of 'selling' or 'sharing' information for the device and browser you use to visit the Site.
  • Right to Restrict Processing: You may have the right to request that we stop or limit the processing of your personal data.
  • Right to Withdraw Consent: When we require your consent to process your personal data, you may have the right to withdraw that consent.
  • Right to Appeal: You may have the right to appeal our decision if we refuse to process your request. You can do so by responding directly to our rejection.
  • Managing Communication Preferences: We may send you promotional emails, and you can unsubscribe from receiving them at any time using the unsubscribe option included in the emails we send you. If you unsubscribe, we may still send you non-promotional emails, such as emails about your account or orders you have placed.

You can exercise any of these rights where indicated on our Site or by contacting us using the contact information below.

We will not discriminate against you for exercising any of these rights. We may need to collect information about you to verify your identity, such as your email address or account details, before providing a substantive response to your request. In accordance with applicable law, you may designate an authorized agent to submit requests on your behalf to exercise your rights. Before we accept such a request from an authorized agent, we require the agent to provide proof of this authorization to act on your behalf, and we may ask you to verify your identity directly with us. We will respond to your request in a timely manner as required under applicable law.

Complaints

If you have complaints about how we process your personal data, you can contact us using the information below. If you are not satisfied with our response to your complaint, you may, depending on where you live, have the right to appeal our decision by contacting us using the contact information below or filing a complaint with your local data protection authority. For the EEA, you can find a list of the responsible supervisory authorities for data protection here.

International Users

Please note that we may transfer, store, and process your personal data outside the country in which you reside. Your personal data may also be processed by personnel and external service providers and partners in these countries.

If we transfer your personal data outside of Europe, we rely on recognized transfer mechanisms such as the European Commission’s Standard Contractual Clauses, or equivalent contracts issued by the relevant competent authority of the United Kingdom, where relevant, unless the data is transferred to a country determined to provide an adequate level of protection.

Contact

If you have any questions about our privacy practices or this privacy policy, or if you wish to exercise any of the rights available to you, please email us at privacy@petnership.com.

Under applicable data protection law and unless explicitly stated otherwise, we are the data controller for your personal data.