Shipping Policy
Shipping Information
We are committed to delivering your orders promptly and efficiently. Our Webshop delivers products in the European Union, with our primary base in the Netherlands. We offer various shipping options to cater to your needs. For orders that fall below € 75 in the Netherlands or below € 95 in the European Union, you will be able to choose a delivery provider at the check-out page. Orders qualified for free delivery, will be delivered by a carrier of our choice.
Processing Time:
- Orders are processed within 1-2 business days.
Shipping Time:
- Netherlands: 1-3 business days
- Europe: 3-7 business days
Shipping Costs:
Shipping costs are calculated at checkout based on the destination and the weight of the package.
We offer free delivery for orders that exceed:
- € 75 with destination address in the Netherlands
- € 95 with destination address in the European Union, other than the Netherlands
Order Tracking
Once your order has been dispatched, you will receive a confirmation email with a tracking number. You can use this number to track your order on our shipping partners’ websites.
Delivery Issues
If you experience any issues with your delivery, please contact our customer service team at customers@petnership.com. Please include your order number and a detailed description of the problem.
Customer Support
For any questions or concerns regarding your delivery or return, please contact our customer support team at customers@petnership.com. We are here to assist you and ensure your shopping experience is satisfactory.
Thank you for choosing Petnership!